ALLERGY AND INGREDIENT INFORMATION:
Our products may contain traces of nuts, gluten, dairy, and other allergens. Please check the product descriptions for detailed ingredient information and allergy warnings.
ARE YOUR BROWNIES MADE WITH ANY ALLERGENS (NUTS, DAIRY, GLUTEN, ETC.)? DO YOU OFFER ANY VEGAN OR GLUTEN-FREE OPTIONS?
Yes, all our products do contain dairy, gluten and traces of nuts.
CAN I PURCHASE A SINGLE BROWNIE, OR IS THERE A MINIMUM QUANTITY REQUIRED?
The minimum purchase order is 4 pieces.
WHAT ARE YOUR DELIVERY TIMES FOR STANDARD AND EXPRESS SHIPPING? DO YOU DELIVER INTERNATIONALLY?
We send all our stock out for delivery every Wednesday and Thursday. Allow a day or 2 for the arrival of your product. Express shipping may be quicker. Our courier is Australia Post for reference. We deliver all over Australia. We do NOT deliver internationally.
WHAT IS THE BEST WAY TO STORE YOUR BROWNIES TO MAINTAIN THEIR FRESHNESS? HOW LONG DO YOUR BROWNIES LAST ONCE DELIVERED?
We strongly recommend you store your brownies in the refrigerator for at least 3 hours upon receiving your delivery. This will help enhance the flavour and texture, guaranteeing a truly satisfying experience. Additionally if you prefer a warm indulgence, you can heat the brownies in the microwave for 20 seconds for an extra gooey and fudgy experience.
DO YOU OFFER CUSTOMIZATIONS FOR SPECIAL OCCASIONS (E.G., BIRTHDAYS, WEDDINGS, CORPORATE EVENTS)? CAN I REQUEST SPECIFIC INGREDIENTS OR TOPPINGS?
We do cater for big events however; you will need to send an email with specific details as we will need to schedule delivery dates to ensure products arrive on time. We do not offer any specific flavourings or toppings outside of the flavours on our website.
HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received, and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email. For any inquiries, please contact us at info@brownieboxmelbourne.com.au.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP at info@brownieboxmelbourne.com.au with your name and order number so we can try to make corrections before your package departs. There's no guarantee we can make the change, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are typically between 1-3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally busy, processing times may extend to 3 business days following your order date.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Wednesdays - Fridays (excluding major holidays). Shipping is not free and is subject to Australia Post's terms and conditions. After placing your order, your package should be shipped out within 1-3 business days, and you will receive an email with the tracking number soon after.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order, you may receive separate packages.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email or notify customers on our social media platforms to let you know when we expect to have the items shipped.
ADDRESS CHANGES:
Our warehouse staff work quickly, so if you notice an error, please email us ASAP at info@brownieboxmelbourne.com.au with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do our best!
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition. If your order is defective, damaged, or not as described, please contact us with your name and order number at info@brownieboxmelbourne.com.au for further assistance. Due to the nature of our products being food items, we cannot legally accept returns or offer refunds. However, if the issue is a result of our error, we may resend your order.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of your purchased items are missing or damaged, please contact us immediately at info@brownieboxmelbourne.com.au to resolve the issue.